If you have given consent to the order, you can revoke them at any time and without indicating the reasons and without retroactive effect. To do this, non-formal e-mail communication is sufficient to firstname.lastname@example.org Returns of the goods are accepted within 14 days of receipt and shipping costs are borne by the consumer. The king will only be if the item has been viewed but not installed. If the return has imperfections provided only by the installation, it will not be refunded. The refund of the return excludes the shipping costs incurred by Prototype Team.
Payment may be made in Euro in the following ways:
By bank transfer and shipment of the goods upon receipt of the same. In this case, as soon as the order is ready to be sent, we will send the transfer request for the value of the goods including shipping costs. Upon receipt of the transfer confirmation we will send the goods.
Visa Mastercard credit card, Circuito Cartasì only through the Prototype Team online shop through a protected procedure.
The prices shown are in Euro, including legal VAT.
Pursuant to and for the effects of Art.10 of Law 31.12.1996, n.675 “Protection of persons and other subjects to the processing of personal data”, SP161 srl, as Data Controller, provides the following information regarding the use of data.
Once the defect or difference from the order of the material has been established, the customer is entitled to a replacement or refund of the value. Only written complaints communicated within 5 days of receipt of the goods are accepted.
For defective materials, these must be sent back to our address. It is necessary to always request the return authorization code. Packages of return to port assigned if they do not have the aforementioned authorization will not be accepted. When requesting return authorization, the customer will be informed about the correct shipping procedure to be respected.
A copy of the invoice and descriptive letter of the problem must be attached to the shipment. After this 5-day period, you will not accept claims for failure or non-compliance with the order.
We guarantee products sold for 24 months from the date of purchase for products purchased by private customers and used personally. The warranty is 12 months for products purchased by professional users. Any manufacturing deficiencies or defects found must be communicated in writing. Products used in competitions or under conditions other than those for which they were designed are excluded from the warranty. In some states, the products may not be approved.